RETURNS
Qualified returns must be initiated within 30 days of receiving your order.
To begin a return, please email info@auntiesia.com with your order number and the reason for your return request.
RETURN CONDITIONS
To qualify for a return, eligible items must be unused, unopened, in their original condition, and returned in their original packaging.
RETURN POLICY
You are responsible for return shipping costs unless the return is the result of our error or your order arrived damaged during shipping.
Candles may be returned only if they are unused, unlit, and in their original condition and original packaging.
The following items are not eligible for return or exchange:
- Incense powders
- Spell kits
- Ritual oils
- Bath salts
- Sachet powders
- Mojo bags
- Herbs, resins, and botanical products
- Custom or made-to-order items
- Gift cards
- Final Sale items
- Any opened, used, or partially used item
These products are considered consumable or personal-use items and cannot be resold once they have left our facility.
Please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned merchandise unless tracking confirms delivery to our shop.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged during shipping or you receive the wrong item, please contact us within 7 days of delivery.
Email info@auntiesia.com with your order number and clear photos of the damaged item and its packaging. Once verified, we will gladly replace the damaged or incorrect item at no additional cost.
REFUNDS (IF APPLICABLE)
Once your return has been received and inspected, we will notify you whether your refund has been approved or denied.
If approved, your refund will be issued to your original method of payment.
Original shipping charges are non-refundable.
LATE OR MISSING REFUNDS
Refunds may take several business days to appear on your original method of payment after they have been processed.
If you have not received your refund after a reasonable amount of time, please contact your financial institution before reaching out to us.